About Us

Established with a vision to revolutionize customer relations performance for small to mid-sized businesses, non-profit organizations, and governmental agencies, Creating Synergy Consulting Group has been a beacon of innovation since its inception. Founded by Margaret Echols, a seasoned veteran with over 25 years of experience in organizational redevelopment, process improvement, and operations management, our consultancy is dedicated to providing highly personalized, quality-driven, and affordable support. From the outset, our mission has been clear: to partner with US veterans and the underserved within our local community, leveraging their expertise to deliver unparalleled solutions. With a focus on optimizing customer relations and addressing the complexities of modern business needs, Creating Synergy Consulting Group remains committed to helping our clients achieve their goals while giving back to those who have served our nation.

Creating Synergy Consulting Group is committed to providing an array of turnkey services to help small/mid-sized businesses, non-profit organizations and governmental agencies optimize their customer relations performance and meet today’s complex business needs. Our mission is to partner with our US veterans and the under-served of our local community to provide ‘highly personalized’, quality driven, affordable support to help our clients achieve their business goals.